Terms & Conditions
https://www.steiffteddybears.co.uk
These terms and conditions apply to the use of this website at https://www.steiffteddybears.co.uk. By using our website and/or placing an order, you agree to be bound by these terms and conditions.
The https://www.steiffteddybears.co.uk website is owned and operated by Wilec Homes Ltd t/a Bel Air, a company registered in England, whose registered office is at Elson Geaves, River Court, 5 Brackley Close, Bournemouth International Airport, Christchurch, BH23 6SE. The Company registration number is 5678471, and our VAT number is 878 4565 62.
Our head office and contact details are: Bel Air, 33 Belvedere Crt, Lyttelton Rd, London, N2 0AH. Email: [email protected]. Telephone number: 0208 457 7555.
1. Ordering From Us.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made.
We may refuse to accept an order when the goods are not available, where we cannot obtain authorisation for your payment or if there has been a pricing or product description error. You can pay through our secure site by credit card, debit card or maestro (switch).
Once your order is placed, we will automatically send you an email to confirm it, as well as adding you to our mailing list. You can unsubscribe from these additional emails at any time by clicking the link on the email itself.
If not stated on the explicitly on this website, each product should be considered a collector's item and not a toy, as defined in the European directive (88/378/EWG/appendix II; from 20.07.2011 (2009/48/EC)) on toy safety.
2. Pricing.
All prices include VAT (where applicable) at the current rates. Our prices also include postage and packing.
3. Delivery.
If delivery cannot be made for any reason, or due to incorrect information being provided, we reserve the right to charge £14-00 if the product is returned to us.
4. Shortages or Damage.
Any shortages or damage must be reported by email within three days of delivery of any items.
5. Cancellation and Returns Policy.
If you wish to cancel your order you can notify us by email, fax or letter to our head office before we have despatched the goods to you. You can return goods you have ordered from us for any reason within seven days of receipt of those goods for a full refund or exchange but you must notify us in writing either by fax, email or letter. The cost of returning the goods to us shall be borne by you. Upon receipt of the goods (or at the latest within 30 days) we will give a full refund of the amount paid or an exchange credit as required. No refund will be given for any upgrade to a more expensive delivery option. The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state. This does not affect your statutory rights.
6. Disclaimer.
Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material of this Website. The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind.
7. Governing Law and Jurisdiction.
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.