Terms, Conditions & Privacy (www.steiffteddybears.co.uk)

These terms and conditions apply to the use of this website at www.steiffteddybears.co.uk. By using our website and/or placing an order, you agree to be bound by these terms and conditions.

The www.steiffteddybears.co.uk website is owned and operated by Wilec Homes Ltd t/a Bel Air, a company registered in England, whose registered office is at Elson Geaves, River Court, 5 Brackley Close, Bournemouth International Airport, Christchurch, BH23 6SE. The Company registration number is 5678471, and our VAT number is 878 4565 62.

Our head office and contact details are: Bel Air,, 33 Belvedere Crt,, Lyttelton Rd,, London,, N2 0AH. Email: [email protected]. Telephone number: 0208 457 7555.

1. Ordering From Us.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made.

We may refuse to accept an order when the goods are not available, where we cannot obtain authorisation for your payment or if there has been a pricing or product description error. You can pay through our secure site by credit card, debit card or maestro (switch).

Once your order is placed, we will automatically send you an email to confirm it, as well as adding you to our mailing list. You can unsubscribe from these additional emails at any time by clicking the link on the email itself.

If not stated on the explicitly on this website, each product should be considered a collector's item and not a toy, as defined in the European directive (88/378/EWG/appendix II; from 20.07.2011 (2009/48/EC)) on toy safety.

2. Pricing.

All prices include VAT (where applicable) at the current rates. Our prices also include postage and packing.

3. Delivery.

If delivery cannot be made for any reason, or due to incorrect information being provided, we reserve the right to charge £14-00 if the product is returned to us.

4. Shortages or Damage.

Any shortages or damage must be reported by email within three days of delivery of any items.

5. Cancellation and Returns Policy.

If you wish to cancel your order you can notify us by email, fax or letter to our head office before we have despatched the goods to you. You can return goods you have ordered from us for any reason within seven days of receipt of those goods for a full refund or exchange but you must notify us in writing either by fax, email or letter. The cost of returning the goods to us shall be borne by you. Upon receipt of the goods (or at the latest within 30 days) we will give a full refund of the amount paid or an exchange credit as required. No refund will be given for any upgrade to a more expensive delivery option. The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state. This does not affect your statutory rights.

6. Disclaimer.

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material of this Website. The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind.

7. Governing Law and Jurisdiction.

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

This is the internet privacy policy for www.steiffteddybears.co.uk

This website is the property of Wilec Homes Ltd T/A Bel Air. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via www.steiffteddybears.co.uk or via email. This policy been created by the internet marketing experts at Surge Digital on our behalf, and is occasionally updated by us so we suggest you re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

1. Information we collect.

In operating our Website we may collect and process the following data about you:

  1. Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
  2. Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
  3. Information provided to us when you communicate with us for any reason.

2. Use of cookies.

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

3. Use of your information.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
  2. To meet our contractual commitments to you.
  3. To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
  4. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
  5. We may use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
  6. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

4. Storing your personal data.

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5. Disclosing your information.

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud protection and minimise credit risk.

6. Third party links.

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Contact details.

If you have any queries or requests concerning the privacy policy or how we handle your data more generally, please get in touch with us using the following details.

By Contacting our general customer services team at: [email protected].

8. Security.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the site: any transmission is at your own risk, Once we have received your information, we will use strict procedures and security features to try to prevent.

  1. We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
  2. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

8. Your rights.

Under Data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our customer services team using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

  1. The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information. This is why we’re providing you with the information in this policy.
  2. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see contact details).
  3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold about you by contacting us.
  4. The right to erasure. This is also known as “the right to be forgotten” and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us.
  5. The right to restrict processing: You have rights to “block” or “suppress” further use of your information. When processing is restricted, we can still store your information, but we will not use it further.
  6. The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch.
  7. The rights to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
  8. The right to withdraw consent. If you have given your consent to anything we do with your information (I.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us. Withdrawing consent will not however make unlawful our use of your information while consent has been apparent.
  9. The right to object to processing. You have the right to object to certain types of processing, including processing direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies.