These terms and conditions apply to the use of this website at www.steiffteddybears.co.uk. By using our website and/or placing an order, you agree to be bound by these terms and conditions.
The www.steiffteddybears.co.uk website is owned and operated by Wilec Homes Ltd t/a Bel Air, a company registered in England, whose registered office is at Elson Geaves, River Court, 5 Brackley Close, Bournemouth International Airport, Christchurch, BH23 6SE. The Company registration number is 5678471, and our VAT number is 878 4565 62.
Our head office and contact details are: Bel Air,, 33 Belvedere Crt,, Lyttelton Rd,, London,, N2 0AH. Email: [email protected]. Telephone number: 0208 457 7555.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made.
We may refuse to accept an order when the goods are not available, where we cannot obtain authorisation for your payment or if there has been a pricing or product description error. You can pay through our secure site by credit card, debit card or maestro (switch).
Once your order is placed, we will automatically send you an email to confirm it, as well as adding you to our mailing list. You can unsubscribe from these additional emails at any time by clicking the link on the email itself.
If not stated on the explicitly on this website, each product should be considered a collector's item and not a toy, as defined in the European directive (88/378/EWG/appendix II; from 20.07.2011 (2009/48/EC)) on toy safety.
All prices include VAT (where applicable) at the current rates. Our prices also include postage and packing.
If delivery cannot be made for any reason, or due to incorrect information being provided, we reserve the right to charge £14-00 if the product is returned to us.
Any shortages or damage must be reported by email within three days of delivery of any items.
If you wish to cancel your order you can notify us by email, fax or letter to our head office before we have despatched the goods to you. You can return goods you have ordered from us for any reason within seven days of receipt of those goods for a full refund or exchange but you must notify us in writing either by fax, email or letter. The cost of returning the goods to us shall be borne by you. Upon receipt of the goods (or at the latest within 30 days) we will give a full refund of the amount paid or an exchange credit as required. No refund will be given for any upgrade to a more expensive delivery option. The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state. This does not affect your statutory rights.
Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material of this Website. The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind.
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
This policy covers all data that is shared by a visitor with us whether directly via www.steiffteddybears.co.uk or via email. This policy been created by the internet marketing experts at Surge Digital on our behalf, and is occasionally updated by us so we suggest you re-review from time to time.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
In operating our Website we may collect and process the following data about you:
On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.
Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
We may also disclose your personal information to third parties:
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
By Contacting our general customer services team at: [email protected].
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the site: any transmission is at your own risk, Once we have received your information, we will use strict procedures and security features to try to prevent.
Under Data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our customer services team using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.