Steiff teddy bears . net - Terms and Conditions :

These terms and conditions apply to the use of this website at www.steiffteddybears.co.uk . By using our website and/or placing an order, you agree to be bound by these terms and conditions.

The www.steiffteddybears.co.uk website is owned and operated by Wilec Homes Ltd t/a Bel Air, a company registered in England, whose registered office is at Bristol and West House, Post Office Road, Bournemouth, BH1 1BL. The Company registration number is 5678471. the VAT number is 878 4565 62.

Our head office and contact details are:
Bel Air, Bristol and West House, Post Office Road, Bournemouth, BH1 1BL.
Email: orders@belairgallery.co.uk
Telephone number: 01202 555502
Fax number: 01202 313601

1. Ordering From Us.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made.
We may refuse to accept an order when the goods are not available, where we cannot obtain authorisation for your payment or if there has been a pricing or product description error. You can pay through our secure site by credit card, debit card or maestro (switch).

2. Pricing.
All prices include VAT (where applicable) at the current rates. Our prices also include postage and packing.

3. Delivery.
If delivery cannot be made for any reason, or due to incorrect information being provided, we reserve the right to charge £14-00 if the product is returned to us.

4. Shortages or Damage.
Any shortages or damage must be reported by email within three days of delivery of any items.

5. Cancellation and Returns Policy.
If you wish to cancel your order you can notify us by email, fax or letter to our head office before we have despatched the goods to you. You can return goods you have ordered from us for any reason within seven days of receipt of those goods for a full refund or exchange but you must notify us in writing either by fax, email or letter. The cost of returning the goods to us shall be borne by you. Upon receipt of the goods (or at the latest within 30 days) we will give a full refund of the amount paid or an exchange credit as required. The rights to a refund or to return the goods to us will not apply if the goods have been damaged in any way or are not in their original state. This does not affect your statutory rights.

6. Disclaimer
Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material of this Website. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind.

7. Governing Law and Jurisdiction.
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

Steiff teddy bears . net - Privacy Policy :

The information collected about you by your use of steiffteddybears.co.uk website will be held by Wilec Homes Ltd t/a Bel Air, Bristol and West House, Post Office Road, Bournemouth, BH1 1BL.

You may use the steiffteddybears.co.uk website without submitting your details but to get the most from the products and services available we may occasionally ask for personal information about you which we will endeavour to keep secure.

We will process your personal information as indicated in this Privacy Statement. We may in the course of time change the way we process your personal information and if so will let you know by posting changes on this page.

Proof of Identity:
In order to protect the privacy and security of personal information you provide to us, in certain cases when you contact steiffteddybears.co.uk, we will ask you for proof of identity before we disclose any personal information to you and you must be able to satisfy this requirement before personal information is provided. If there is any problem such a forgetting your password you can contact our helpline or email us.

What information we collect:
The information we collect via this website may include: a) Any personal details you type in and submit, such as name, address, email address etc. b) Your IP address (this is your computer’s identification number) which is automatically logged by our web server. This is used to note your interest in our website. c) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What do we do with that information:
Any personal information that we collect from this website will be used in accordance with the Data Protection Act 1988 and other applicable laws. The details we collect will be used: a) To process your request, to provide after-sales service. b) To comply with any legal requirements c) Sometimes to send to you by email information on our other products and services.

You will then be offered the option to opt in/out before accepting any offer. We will not pass any personal information to a third party.

You can request that we remove your personal information by emailing orders@belairgallery.co.uk or by writing to us at Customer Services, Bel Air, Bristol and West House, Post Office Road, Bournemouth, BH1 1BL

You may ask for a copy of any personal information that we hold about you. To do this, write to us at Bel Air, Bristol and West House, Post Office Road, Bournemouth, BH1 1BL enclosing a cheque for £10.00 payable to Bel Air to cover administration costs.